Privacy Policy
This privacy policy describes how Ona Studio ("Ona", "we", "our") collects, uses, and protects your personal information when you visit our website onastudio.ca (the "site") and use our services.
Information we collect
We collect information you provide directly to us, including your name, email address, mailing address, and payment information when you create an account, place an order, or contact us.
We also automatically collect certain technical information when you visit our site, such as your IP address, browser type, pages visited, and duration of your visit, through cookies and similar technologies.
How we use your information
We use your personal information to process your orders, manage your subscription, communicate with you about your account or shipments, and improve your experience on our site.
We may also use your information to send you marketing communications if you have consented to receive them. You may unsubscribe from these communications at any time.
Sharing your information
We do not sell or rent your personal information to third parties.
We may share your information with service providers who help us operate our business, including payment processors, shipping services, and hosting platforms. These providers are required to protect your information in accordance with applicable laws.
We may also disclose your information if required by law or to protect our rights, safety, or those of our customers.
Cookies and tracking technologies
Our site uses cookies and similar technologies to enhance your experience, analyze site usage, and personalize content. You can manage your cookie preferences through your browser settings.
We use third-party analytics services, such as PostHog, to understand how visitors interact with our site. These services may collect anonymous information about your use of the site.
Data retention
We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.
Security of your information
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.
Your rights
Under applicable laws, you may have the right to access your personal information, request its correction or deletion, object to its processing, or request data portability.
To exercise these rights, please contact us at support@onastudio.ca. We will respond to your request within the timeframes required by applicable law.
Changes to this policy
We may update this privacy policy from time to time. The most current version will always be available on this page, with the last updated date indicated at the top. We encourage you to review this policy regularly.
Contact us
If you have questions or concerns about this privacy policy or how we handle your personal information, please contact us at support@onastudio.ca.